We offerexpress productionfor most items, reducing the turnaround time to5-7 business days. Contact our customer service team to check availability.

We accept major credit cards (Visa, Mastercard, Amex), PayPal, Google Pya, Apple Pay, and Afterpay for flexible payment options.

Yes! Our gift cards are perfect for any occasion. You can purchase them directly on our website.

Absolutely! We offer Afterpay as a payment option for easy, interest-free instalments.

We are an online-only brand and do not have physical stockists. However, you can view detailed images and videos of our products by contacting our online customer service team.

Yes, we offerfree worldwide shipping to most countries, including all states within Australia.

For high-value orders, a signature may be required to ensure safe delivery.

Duties and taxes depend on your local customs regulations. Any additional charges are the responsibility of the recipient.

Yes, we can deliver to PO boxes within Australia. For international PO boxes, please contact us to confirm.

If you miss the delivery, the carrier will leave a notification card with instructions for redelivery or collection.

We currently operate exclusively online and do not have a physical store for in-studio collection.

Our jewellery is crafted by skilled artisans in state-of-the-art facilities, combining traditional techniques with modern technology.

We use premium materials, including10K, 14K, and 18K gold,S925 sterling silver,lab-grown diamonds,moissanite, and gemstones. All materials are sustainably sourced.

Yes, sustainability is at the heart of our brand. We use eco-friendly materials and ethical production practices.

Absolutely! All our pieces are nickel-free and hypoallergenic, suitable for sensitive skin.

-14ct gold: Contains 58.5% gold, making it more durable and affordable.
-18ct gold: Contains 75% gold, offering a richer colour and premium feel.

We offer a gold buy-back program for eligible items. Contact our customer service team for details.

Yes, we offer custom chain lengths for most designs. Contact us before placing your order to arrange this.

Yes, we offer a range of jewellery featuring natural gemstones, including sapphires, emeralds, and rubies. Each stone is carefully selected for its quality and beauty.

Absolutely! We are committed to ethical sourcing and ensure all gemstones are conflict-free.

Yes, we offer customisation options for gemstone selection. Contact us to discuss your preferences.

Yes, we offer repair services for most items. Contact our customer service team to arrange a repair.

Yes, we offer exchanges for items of equal value within 60 days of delivery.

Absolutely! We offer customisation options, including engraving, gemstone selection, and chain length adjustments. Contact us for more details.

Yes, items that are unworn and have tags not removed, in original condition, can be returned for a full refund within 30 days of delivery.

Yes, engagement rings are covered under our lifetime warranty.

Yes, we offer repair services for a fee outside the warranty period. Contact us for a quote.

Tarnishing can occur due to exposure to chemicals, sweat, or friction. Regular cleaning and proper storage can help maintain its shine.

Avoid contact with chemicals, clean regularly with a soft cloth, and store your jewellery in a dry, protected place.

Yes, we offer chain repair services. Contact our customer service team to arrange a repair.

Browse our collection online, select your preferred design, and choose your stone and metal type. Our team is available to assist with any questions.

Use our online ring size guide or visit a local jeweller for an accurate measurement.

Yes, lab-grown diamonds are chemically and physically identical to natural diamonds, just more sustainable and affordable.

Your ring will be securely packaged and shipped to your address with tracking and insurance.

Yes, we can incorporate your pre-existing stones into a new design. Contact us for more details.

Yes, we offer half sizes for most ring designs.

Yes, we offer one free resizing service within 30-60 days of delivery.

Absolutely! Moissanite is an excellent alternative to diamonds, offering similar brilliance and hardness at a more affordable price. It’s also eco-friendly and ethically sourced.

Moissanite is nearly as hard as diamonds (9.25 on the Mohs scale vs. 10 for diamonds) and has even more fire and brilliance. It’s a popular choice for engagement rings and fine jewellery.

Yes, our Moissanite stones come with certification to ensure their quality and authenticity.

Yes, all our moissanite is ethically sourced and environmentally friendly.

Yes, lab-grown diamonds are chemically and physically identical to natural diamonds, just more sustainable and affordable.

Lab-grown diamonds are created using advanced technology that replicates the natural diamond formation process.

Our team can guide you through the selection process to find the perfect stone for your needs.

Yes, all our lab-grown diamonds come with certification from reputable gemological laboratories.

Yes, we can incorporate heirloom stones into new designs. Contact us for more details.

We offer a variety of natural and lab-grown gemstones, including sapphires, emeralds, rubies, and more. Each stone is carefully selected for its quality and beauty.