We are very proud of our products. Try it on for 30 days and if you are not happy, simply return to us. If you want to skip reading all these, here's some simple tips to remember.
1. There will be a tag attached to the jewllery you receieved. DO NOT remove the tag if you would like to return.
2. Contact us and return it within 30 days for a full refund.
3. Do not throw away any packaging. All needs to be returned.
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30-Day Returns
At TAYLOR KOM, returns are accepted within 30 days after delievery, and exchanges within 60 days after delievery.
If you're not entirely satisfied with your order, simply return it within 30 days for a full refund to your original payment method. Regrettably, refunds or exchanges cannot be processed if more than 30 days have elapsed since your item's delivery date.
FOR ENGRAVED ITEMS:
Returns will only be accpeted for the following circumstances:
1. Wrong size/style/colour/text
2. Poor quality: ie. stones fall off
3. Arrive damaged
We do not accept returns if you simply changed your mind.
Return Policies
1.All returned products must be in their original condition, with its tag attached, and accompanied by all original documentation that was provided with the purchase.
2.There will be a tag on the ring/jewllery. DO NOT peel it off if you want to return your product. Returns will not be accepted if the tag is missing.
3,Items that have been modified, engraved, or resized by a company other than TAYLOR KOM may not be returned.
4.Returns showing signs of wear or have been damaged in any way will not be accepted for return.
5.We reserve the right to limit access to the website and/or terminate the account of return abusers.
6.Final sale items cannot be returned or exchanged.
7. A cancellation fee of 50% will apply if you cancel the order after 24 hrs since payment.
How to Return an Order
1. Initiate Your Return
Get in touch with us here and we will help initiate your return. If your order is eligible, our customer service representative will get back to you within 24 hours and will send the return address and return slip via email.
Click here to initiate after-sales service
2. Prepare Your Return
- Include all original packaging, your return packing slip, and any certificates. If the Lab Grown Diamond certificate is not returned, $100 will be withheld from your refund.
- Enclose your jewelry item(s) inside the original jewelry box.
- Place the jewelry box containing your items inside a shipping box. We recommend using the original shipping box and printing the return slip from the email provided by our customer service.
- Place the return slip inside the shipping box with the jewelry.
- Seal the shipping box securely.
- For security reasons, please refrain from writing jewelry, diamonds or other related words anywhere on the package.
3. Ship Your Return
- Drop off your package at the local post office. Obtain a receipt to confirm that the item has been shipped, as this receipt will act as proof of insurance. Then, send the tracking number or the receipt to service@taylorkom.com.
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Please Note: Customers are responsible for the cost of return shipping. If you received a defective item or if we made an error with your order, we will cover the cost of return shipping. In all other cases, customers are responsible for the return shipping costs. TAYLOR KOM is not liable for items lost or damaged during the shipping process.
Refund Process
1. Receipt and Inspection
- Once we receive the returned order, our quality assurance team will inspect and verify the condition of the returned item.
- Receipt and inspection time may take up to seven (7) business days.
2. Refund
- Refunds will be issued via the original payment method.
